Frequently Asked Questions
Everything you need to know about our organic farm-to-table products
How do you ensure your products are truly organic?
All our products are sourced from certified organic farms that adhere to strict international standards. We verify each supplier's certifications annually to ensure no synthetic pesticides or fertilizers are used.
What are your delivery areas and schedules in Singapore?
We deliver island-wide across Singapore. Orders placed before 2 PM are eligible for next-day delivery. We offer free shipping on all orders over $60.
How do you maintain the freshness of produce during transit?
We use temperature-controlled logistics and eco-friendly insulated packaging to ensure your fruits and vegetables remain crisp and fresh from our warehouse to your doorstep.
What is your policy if I receive damaged or spoiled items?
Your satisfaction is our priority. If any item arrives in poor condition, please take a photo and contact our support team within 24 hours for a full refund or immediate replacement.
Do you offer subscription plans for regular organic boxes?
Yes, we offer weekly and bi-weekly subscription boxes that are customizable. Subscribers enjoy a 10% discount on retail prices and priority delivery slots.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local Singapore payment options including PayNow and GrabPay.